daya9 Privacy Policy

Your privacy matters to us. This policy explains exactly what data daya9 collects, why we collect it, and how we keep it safe.

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256-bit SSL

All data in transit is encrypted with 256-bit SSL to prevent interception.

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No Data Selling

daya9 never sells your personal data to third parties for marketing purposes.

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KYC Compliant

Identity verification follows a strict KYC process to keep the platform safe for everyone.

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Your Rights

Access, correct, or request deletion of your data at any time by contacting our support team.

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Data Deletion

You may request full account and data deletion. We process deletion requests within 30 days.

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Contact Us

Privacy questions? Reach our team at [email protected] — we reply within 48 hours.

1. Introduction

Last Updated: January 2026

This Privacy Policy ("Policy") describes how daya9, operated at daya9.vip (the "Platform"), collects, uses, stores, and shares personal information about users who register for an account, place bets, or otherwise interact with the Platform. daya9 is committed to protecting your privacy and handling your personal data with transparency, care, and respect. By creating a daya9 account or using the Platform in any way, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

This Policy applies to all personal data processed by daya9 in connection with the Platform, including data collected via the website, mobile browser sessions, customer support communications, payment processing, and account verification. If you do not agree with the practices described in this Policy, you should not use the Platform.

Note: This Policy forms part of the daya9 Terms and Conditions. Defined terms used here carry the same meaning as in the Terms and Conditions unless otherwise stated.

2. Information We Collect

daya9 collects personal information that is necessary to provide and operate the Platform securely and in compliance with applicable standards. We collect information in two ways: directly from you when you interact with the Platform, and automatically through your use of the Platform.

2.1 Information You Provide Directly

The following table summarises the personal data categories we collect directly from you, the purpose for each, and the point at which it is collected:

Data Category Examples Purpose
Identity Data Full name, date of birth, National ID (NID), passport Account registration, KYC verification, age verification
Contact Data Mobile phone number, email address Account setup, two-factor authentication, support communication
Financial Data bKash/Nagad/Rocket wallet number, bank account details Deposit processing, withdrawal verification, fraud prevention
Transaction Data Deposit amounts, withdrawal amounts, bet history, game history Account management, responsible gaming monitoring, dispute resolution
Support Data Messages and attachments sent to support, chat transcripts Complaint handling, service improvement, dispute evidence

2.2 Information Collected Automatically

When you use the daya9 Platform, our servers and third-party analytics tools automatically record certain technical and behavioural information. This includes:

  • Device information: device type, operating system version, browser type and version, screen resolution, and language settings.
  • Network information: IP address, mobile network carrier, and connection type (WiFi, mobile data).
  • Usage data: pages visited, features used, time spent on each page, clickstream data, game sessions initiated, and betting patterns.
  • Cookie and session data: session identifiers, preference cookies, and analytics cookies as described in Section 9 of this Policy.

3. How We Use Your Information

daya9 uses the personal information we collect for the following purposes, each of which is tied to a lawful basis for processing as described in Section 4:

  • Account creation and management: to register your account, verify your identity, maintain your account balance, and process deposits and withdrawals via bKash, Nagad, Rocket, and other approved payment methods.
  • Game and betting services: to provide access to casino games, cricket betting, fish games, and slots; to record and settle bets; and to display your betting and gaming history within your account.
  • KYC and fraud prevention: to verify your identity and age (21+ requirement), to detect and prevent money laundering, fraud, and other prohibited activities, and to comply with applicable anti-money-laundering standards.
  • Customer support: to respond to your enquiries, resolve disputes, and process responsible gaming requests such as self-exclusion, deposit limits, and account closure.
  • Platform improvement and analytics: to understand how users interact with the Platform, identify technical issues, improve game performance, and develop new features — using aggregated and anonymised data wherever possible.
  • Marketing communications: to send you promotional offers, bonus announcements, and tournament updates where you have consented to receive such communications. You may opt out of marketing communications at any time by contacting support.
  • Legal and regulatory compliance: to retain records as required by applicable law, to respond to lawful requests from authorities, and to enforce our Terms and Conditions.

daya9 will not use your personal data for any purpose that is incompatible with the purposes listed above without obtaining your consent or as otherwise permitted by law.

daya9 processes your personal data on the following legal bases:

  • Contractual necessity: processing that is necessary to fulfil the contract between you and daya9 — including account registration, payment processing, and the provision of betting and gaming services.
  • Legal obligation: processing that is required to comply with applicable laws and standards, including identity verification, transaction monitoring, and record retention obligations.
  • Legitimate interests: processing carried out for the purposes of fraud prevention, Platform security, customer support quality improvement, and internal analytics — where these interests are not overridden by your rights.
  • Consent: processing for marketing communications and optional personalisation features, where you have actively opted in. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Sharing Your Information

daya9 treats your personal data with strict confidentiality. We do not sell, rent, or trade your personal information to any third party. We share data only in the limited circumstances described below.

5.1 Service Providers

daya9 engages carefully selected third-party service providers to help operate the Platform. These providers receive only the minimum data necessary to perform their specific function and are contractually prohibited from using your data for any other purpose. Service providers may include:

  • Payment processors and mobile banking partners (bKash, Nagad, Rocket, Upay, and partner banks) — for the purpose of processing deposits and withdrawals only.
  • Identity verification providers — to assist with the KYC process by cross-referencing the documents you provide against official identity databases.
  • Game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) — who may receive anonymous session tokens to authenticate your game sessions. These providers do not receive your name, payment details, or contact information.
  • Analytics and platform infrastructure providers — who process anonymised usage data to help daya9 understand Platform performance and user experience.

5.2 Legal and Regulatory Disclosures

daya9 may disclose your personal data to law enforcement agencies, regulators, or other competent authorities where required to do so by law, court order, or in response to a legitimate legal process. daya9 will, where legally permissible, endeavour to notify you before making such a disclosure.

Important: daya9 will never sell your personal data to data brokers, advertising networks, or any other commercial third party.

6. Cookies and Tracking Technologies

daya9 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and understand how users navigate the site. A cookie is a small text file stored on your device by your browser. We do not use cookies to identify you personally beyond what is necessary to maintain your authenticated session and provide the services you have requested.

We use the following types of cookies:

  • Essential cookies: strictly necessary to operate the Platform, maintain your login session, and process transactions. These cannot be disabled without breaking core Platform functionality.
  • Preference cookies: used to remember your language preference, display settings, and other personalisation choices you have made.
  • Analytics cookies: used to collect anonymised information about how users interact with the Platform — for example, which pages are visited most frequently and where users encounter errors. This data helps us improve the Platform experience.
  • Session security cookies: used to detect and prevent fraudulent sessions, bot activity, and multiple-account abuse by linking your browser session to your authenticated account.

You may control non-essential cookies through your browser settings. Disabling cookies may affect your ability to use certain features of the Platform, including staying logged in between sessions.

7. Data Retention

daya9 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law. Our retention schedule is as follows:

  • Account data and KYC documents: retained for the lifetime of your account and for a period of five years following account closure, in accordance with applicable record-keeping standards.
  • Transaction and betting records: retained for five years from the date of each transaction or bet, to support dispute resolution and comply with record-keeping obligations.
  • Customer support records: retained for three years from the date of your last interaction with our support team, to allow us to provide consistent service and handle any follow-up complaints.
  • Analytics and usage data: retained in anonymised, aggregated form indefinitely for Platform improvement purposes. Raw, identifiable usage logs are deleted after 12 months.

When your personal data is no longer required, daya9 will securely delete or anonymise it. Secure deletion means the data cannot be recovered or reconstructed by any means.

8. Your Rights

As a daya9 user, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within 30 days.

  • Right of access: you may request a copy of the personal data daya9 holds about you, together with information about how it is being used and who it has been shared with.
  • Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it.
  • Right to erasure: you may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you withdraw consent, or where processing is unlawful. Note that some data may be retained to comply with legal obligations even after an erasure request.
  • Right to restriction: you may request that we restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being disputed.
  • Right to object: you may object to the processing of your personal data where it is based on our legitimate interests, including profiling for marketing purposes. You may also opt out of direct marketing at any time.
  • Right to data portability: where processing is based on your consent or a contract, you may request that we provide your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.

To submit a data rights request, please email our support team with your full name, registered mobile number, and a description of the right you wish to exercise. We may need to verify your identity before processing the request.

Data Rights Email: [email protected]

9. Security

daya9 takes the security of your personal data seriously. We implement a range of technical and organisational measures designed to protect your data against unauthorised access, loss, alteration, or disclosure. These measures include 256-bit SSL encryption for all data transmitted between your device and our servers, secure server infrastructure with access controls, regular security audits and vulnerability assessments, and strict internal access policies that limit employee access to personal data on a need-to-know basis.

While daya9 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security against all threats. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect your account has been compromised.

10. Children's Privacy

The daya9 Platform is strictly intended for adults aged 21 and above. daya9 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a user who is under 21, we will immediately delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us immediately at [email protected].

21+ Only: Our age verification process is designed to prevent underage registration. We take the protection of minors very seriously and cooperate fully with any investigation into underage gambling.

11. Links to Third-Party Services

The daya9 Platform may reference third-party payment services (such as bKash, Nagad, and Rocket) and game providers (such as Pragmatic Play and Evolution Gaming). These third parties operate under their own privacy policies, which daya9 does not control. When you interact with a third-party payment provider to complete a deposit or withdrawal, that provider's privacy policy governs the data they collect. daya9 recommends that you review the privacy policies of any third-party services you use in connection with the Platform.

12. Changes to This Policy

daya9 reserves the right to update or revise this Privacy Policy at any time. When we make changes, we will publish the revised Policy on the Platform with an updated "Last Updated" date at the top of this page. Where changes are material, we will make reasonable efforts to notify active account holders via the contact information on file.

Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any change to this Policy, you should stop using the Platform and request account closure by contacting our support team.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have concerns about how daya9 handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).

Email: [email protected]

Your Privacy Is Safe With daya9

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